Answer :

First Time Buyer is the one making purchases on shop.tolshop.com for the first time. Either he is a registered or unregistered member. If he is an unregistered user he needs to register himself to purchase products and complete his online transaction.

Answer :

As a Registered Member you can avail the below mentioned benefits:

• Shop faster, quicker and better
• Get seasonal discounts
• Get your order status online
• Get your very own reminder service
• Address Book
• You receive Festive , promotions & monthly newsletter

Answer :

Registration with shopping.numtv.com is absolutely FREE. 

To register yourself please follow  the below simple steps.

On Successful Registration you will be taken to the “My Account Page “
 
Under “My Account “you can browse through the below:    ( View Snapshot )

In Addition you can set your Reminders & manage your Address Book

Answer:

You first need to select the channel under which your requirement exists. For example if you want to Send Gifts to India you need to click on “Gifts to India “Channel. Or if you want to avail Astrology Services you need to click on “Astrology “Channel.

Once you have selected the channel and you are on the homepage, On the left hand corner you will see a Search box. Here you can search the product by inserting product name. To narrow your search you should also select Shipping Location. Finally click on “Go”.

For Example: You are looking out for Sarees. You wish to ship this to USA.

- Either you can enter Sarees or If you want specific kind of Saree like Cotton Saree insert text accordingly.
- Then you need to select ‘Worldwide’ option.
- Finally Click Go
- It will bring you to a product page displaying Sarees that can be shipped to USA

Answer:

For systematic shopping follow the below steps.

Sign up now

Log on to shopping.numtv.com

Browse through the product range and make your selections

On product page, add the selected product in your shopping cart. To add products in your shopping cart , you need to click on the tab ‘Add to Cart’

Shopping Cart :  (View Snapshot) Once your selected products are added in your shopping cart, you can view price & quantity details and re-confirm the same. You can add multiple products in your shopping cart. By clicking on ‘ Add More Gifts- Back to  catalogue ‘ Incase if you want to change quantity or remove products from the cart you need to click on ‘Update Cart ‘. Once your cart is updated & you don’t want to make any further purchases, please proceed ahead by selecting your delivery city in India or Global.

You are then taken to the Login page. Here you can either do one of the below: -If you are a registered member, please Enter your username and password to proceed further. -If you are an unregistered user please click on Register Now

You now come on Billing & Shipping page on which you need to either enter or re-confirm Shipping Address.

You will receive an online invoice confirming your order

This will flash your product details, price & shipping rates if any.

Once you are clear on the invoice you can click either of the following:( View Snapshot ) Edit Details : To change or modify any details Send Same Gifts to More Recipients: This allows you to send same product to more than one shipping address. Send Other Gifts to More Recipients:  This allows you to send different gifts to more than one shipping address.

- Pay Now on Secure Server Takes you to the payment page wherein you need to enter your credit card information. After entering the required details you need to click on the ‘Submit’ button. On the same page you also have options for paying via Different Cards or Net Banking facility. To ensure security of your credit card information , you can view our ‘ Security Policy

Answer :

Shopping Cart
Shopping Cart is where you can accumulate your product/s or service/s which you wish to purchase.

By clicking on Add to Cart which is available on every product page option you can add your purchases into your shopping cart.
Here you can your review your product name, quantity, prices. You can also update your purchases.

Shopping Cart will also stock your products which you have selected but prefer to place an order on a later date.

Billing Information
Billing information is the details of the customer who would be charged or would be paying for the purchases. These details are required as after an order is placed our customer support re-confirms the order and its details with the buying customer.

Shipping Details
Shipping Details are details of the recipient. Shipping Details refers to the recipient address and the contact number, where the buyer wishes to send his order.
Shipping Information becomes essential when the buyer and the receiver of the purchases are two different parties.

Order Options (View Snapshot)
An order option includes the following fields
Message to the Recipient: Any message you wish to write to the recipient on special occasion or otherwise.
Preferred Date of Delivery: Preferred Delivery Date provides you with the option of sending your gifts to the recipient on the date you wish the products to be delivered.
Occasion: allows you to select a specific occasion for gifting. For e.g. Birthday, anniversary etc.
Special Instruction for us: Here you can insert any specific instruction you require to let us know either regarding the order or any related issue.

Store Credit / Discount Key / Gift Coupon Option

During promotions and festivals we offer discounts or special offers which can be availed by the use of discount keys or gift coupons. This discount key is sent to the customer via email. To redeem this key you need to insert this under the discount key field.

Payment Options
Under order display page you can view options for making your payment.

Pay Now!! On secure server  
 
By clicking on this tab it will take you to the payment page. Under the payment page you need to enter relevant details.

If you are paying by Visa or Master Card you need to enter: (View Snapshot)

Card Holders Name: Name on which the card is made
Card Number: 16 digit card number
Select Card: Visa or Master Card
Card Validity: Period until which the card is valid
Three digit identification number: To verify your card

Answer :

For customer who wishes to use alternate cards we have options for Alternate Credit Cards & Net Banking facility.

Confirmation of Order
Here we will confirm your Order Number & amount charged and finally the transaction would be complete once you click on “Click here to Complete Transaction “

This will take you to an Order Invoice which will once again display your Order details for your reference.

Tracking Your Order
Once you have finished placing your order, you can always track your order by clicking on ‘Track Order ‘link to know the status of the delivery. You can track your order by either of the below:

1. Email Address
2. Order Number

Order Status
Once you have tracked your order it will take you to the order display page and here you can view your Order Status which can be either of the below: (View Snapshot)
Order Received: We have received your order but your card yet needs to be verified and charged. This means our 24 hour customer support will get in touch with you shortly.

Payment Received: We have received your payment and your delivery will be made according to the preferred delivery date.

Order Shipped: This means the order placed by you has been shipped and you can track the order by using tracking details provided in the mail or by logging into ‘My account’.